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Understand the error messages in Didomi Console

1- An error occurred while saving changes for the notice config "NoticeID". Please try again.

 

⚙️ This message is displayed when two users are modifying the consent notice at the same time and one of them is publishing the notice. The other one won't be able to publish the changes he has made, and he will see this error message.

2- An error occurred while publishing your consent notice "jwt expired". Please try again.

 

⚙️ Your session expired. You need to log in and you will then be able to save & continue.

3- An error occurred while publishing your consent notice "Custom config that overwrites the standard text is not allowed, contact support for more information". Please try again.

Didomi Compliance Console et 6 pages de plus - Personnel – Microsoft_ Edge 2021-07-01 at 2.17.41 PM

Knowledge et 7 pages de plus - Personnel – Microsoft_ Edge 2021-07-01 at 2.18.53 PM

You have a notice.content.popup or notice.content.notice setting in your custom JSON text field and it overwrites the Standard Text. Please delete it to be able to publish a new notice.

4- An error occurred while saving your changes: “An error happened when creating the user: undefined"Please try again.

 

Capture d’écran 2020-10-08 à 12.07.02-1

⚙️ There are capital letters in the email address. Please remove them to be able to add the user to Didomi's console.