Configure the behavior of legitimate interest when the user disagrees

Our console allows you to choose how legitimate interest is affected when a user disagrees. 

This means that you can either deactivate or keep activated a purpose based on legitimate interest when a user disagrees from the first view of the notice and on the 2nd view (purposes' layer)

To achieve this, please follow this procedure:

1. Go to your consent notice in the Didomi console. (1)
2. Click on the fourth step 1. Regulations. (2)
3. Go to the Consent settings tab. (3)
   
   

4. Scroll down to the Legitimate interest section.

   
5. Select one option, both or none, depending on how you want the legitimate interest legal basis to behave.
   The 1st option concerns a refusal on the 1st layer of the banner, the 2nd option concerns a refusal on the 2nd layer. 
   
   👉Didomi recommends deactivating legitimate interest from the moment a user disagrees. We encourage you to discuss this topic with your legal department. 

 

Focus on option A) If a user disagrees on the first view of the notice, only purposes based on consent will be refused, and all vendors and purposes based on legitimate interest will be kept enabled. 

To disable legitimate interest, the user will have to do it in the preference view.

 

Focus on option B) If the user disagrees to all on the second view of the notice (preference view), only purposes based on consent will be refused, and all vendors and purposes based on legitimate interest will be kept enabled. 

To disable legitimate interest, the user will have to make specific choices for the vendors and purposes.

⚠️ Please note: This option is only applicable the first time the banner is opened and not when the user changes his preferences. The button will not be displayed if a choice has already been made or if the user has started making a granular selection.